Frequently Asked Questions

 

How do I create a meal account for my child?

The district is pleased to use an online meal payment system, TITAN School Solutions, for all grade levels K-12. 

Your child's TITAN account has already been created through your Aeries Parent Portal.  To update your account, please follow the directions below:

  1. Click the Aeries/TITAN icon below.
  2. Login to your Aeries Parent Portal account.
  3. Click the "TITAN" icon in the navigation menu.
  4. Now that you have accessed the TITAN Portal, click "Add Money to Meal Account" to add funds to your child's account.

Through the TITAN meal payment system, parents are able to:

  • Make an online payment to their children’s cafeteria meal accounts
  • Remotely monitor their children’s accounts
  • Set up automatic recurring payments
  • Set up low balance e-mail message alerts

To get started, please visit the Aeries/TITAN Parent Portal.

How do I add money to my child's account?

Once inside the TITAN Portal, click "Add Money to Meal Account" at the bottom of the screen.  You can choose either "One Time Payment on Account" or "New Recurring Payment".

If you select "One Time Payment on Account", the funds will be immediately available on your child's account upon completion of the transaction.

If you select "New Recurring Payment", you will be setting up future, recurring payments and these funds will not be immediately available on your child's account. Funds will be available the following day from when the payment is scheduled to be ran. Recurring payments can be modified by frequency, day, and starting date.

How do cancel or change my Recurring Payment?

Under Recurring Payments, click on the pencil to the left of your child's name.  You can either change the information and "Save" or "Delete the payment".

Can I add money to my child’s meal account over the phone?

All credit card transactions must be completed online in the TITAN meal payment system. To get started, please visit the Aeries/TITAN Parent Portal.  

Cash and check deposits to student meal accounts will still be accepted at each school site.

We no longer accept payment over the phone, for security reasons.

Do you still accept those pink lunch tickets?

We no longer accept the paper meal tickets at the intermediate and high schools. We have moved to a paperless system and funds can be loaded onto your student's meal account, which is associated to their 6-digit ID number. If you have leftover meal tickets from previous years, please send them to your student's school cafeteria and the value of the tickets will be loaded onto their electronic meal account.

I just added funds to my child's meal account. How quickly will those funds be available for my child to use?

Funds are immediately available for use when you make a deposit (within seconds!)

I’m having trouble with my TITAN Family Portal account. Who should I call?

For technical assistance, please contact TITAN School Solutions at 844-467-4700 x2 or email your issue to support@titank12.com. 

What information do I need to provide to link a student in the TITAN Portal?

When you logon through Aeries, your students will automatically be linked. To add additional students to your account (that are not linked through Aeries), you will need the student’s first name, last name, and date of birth.

How much do meals cost?

Elementary Lunch                  $3.50

Secondary Breakfast              $2.50

Secondary Lunch                   $4.00

Can my child use his meal account to purchase snacks?

At the elementary grade level, all snacks must be purchased with cash.  At the secondary (intermediate and high school) level, students may utilize their meal account for snacks and a la carte items.

How can I see activity on my child's account?

If you click on History on the left side of the TITAN screen, you can view Account Payment History and Student Purchase History.

How can I be sure my information is safe?

TITAN is protected by 256 bit SSL encryption between all browsers and our centralized data center.

Where can I view the menu?

You can view up-to-date menus on the Menus section of this website.

What are the office hours for the Food Services Department?

The Food Services Department main office is open from 7:30am to 4:00pm.  We are located at Miraleste Intermediate School at 29323 Palos Verdes Drive East, Rancho Palos Verdes, CA 90275.  You can reach us by phone at 310-732-0900 x780.

Is it possible to transfer funds from one child to another?

Yes. We can transfer funds from one child to another. We can also assist in sharing balances between/among children. Please call the Food Services main office at 310-732-0900 x780 to assist with these options.

I’m moving. How can I get a refund from my child’s meal account?

Please call the Food Services Department main office at 310-732-0900 x780.

Why don’t you serve bottled water with lunch anymore?

The National School Lunch Program mandates that a school lunch contains five components: meat/meat alternative, whole grain, fruit, vegetables, and dairy/dairy alternative. Water is not part of the school meal pattern and is not a nutritionally adequate substitute for dairy. The District has been working to install water filling stations at the school sites and ensuring all water fountains are functioning well. Additionally, water is for sale at every school site.

My child is lactose intolerant. What options does my child have?

If your child has a disability or a medical condition that requires a special meal and/or accommodation, please complete the Medical Statement to Request Special Meals and/or Accommodations and return the form to your student’s school health office.  If your child does not have a disability, but is requesting a special meal or accommodation due to food intolerance or other medical reason, Food Services will make all attempts to accommodate reasonable requests.  Please complete the Medical Statement form for all requests.  Food preferences are not an appropriate use of this form.

The Medical Statement for your child will be kept on file at both your child’s school site and within the Food Services department.

Please note that meals are not produced in an allergen-free kitchen facility.

What is your negative balance policy?

Our goal is to provide nutritious meals to our students daily. We will continue to provide the main feature lunch and all meal components, at normal charge, into the negative balance. A letter is sent home to notify the parent/guardian as soon as a student's account reaches a negative balance.

Snacks may not be purchased with a negative balance.

It’s my child’s birthday. What can I bring to share with his class?

The district encourages parents/guardians or other volunteers to support the district’s nutrition program by considering non-food items when selecting items to donate for occasional class parties. If food items are choses, parents/guardians or other volunteers are encouraged to considering nutritional quality when selecting snacks. Class parties or celebrations shall be held after the lunch period.

In order to promote food safety, all food items donated by parents/guardians or other volunteers for student consumption must be packaged, commercial goods and shall not be homemade. Food packaging must include a full ingredient list.

All food and non-food items must be pre-approved by the teacher or principal.

 

For any additional questions, please feel free to contact the Food Services Department office at 310-732-0900 x780.